Step 7: People & Operating Model
Who is driving this?
Resistance Analysis
Change adoption across organization
100%
Coverage
High Resistance
20%Executive sponsorship, change champions, quick wins
Medium Resistance
35%Training programs, communication campaigns, pilot programs
Low Resistance
45%Self-service resources, peer support networks
Change Strategy
Key adoption levers
Executive Sponsorship
- • C-level champion identified
- • Quarterly town halls scheduled
- • Success stories communicated
Champion Network
- • 3 champions across departments
- • Monthly champion sync meetings
- • Gamification & recognition program
Training & Support
- • Role-based training paths
- • Self-service knowledge base
- • 24/7 support helpdesk
Champion Identification
Track change champions and their training progress
| Champion | Department | Status | Training | Progress | Resistance | Actions |
|---|---|---|---|---|---|---|
Sarah Johnson Support Lead | Customer Support | Active | AI Fundamentals + Chatbot Training Virtual + Hands-on • 2026-04-15 Complete | 100% | Low | |
Mike Chen Finance Manager | Finance | Onboarded | AI for Finance + Invoice Automation In-person Workshop • 2026-05-20 In Progress | 65% | Medium | |
Emily Davis Senior Developer | IT | Identified | Technical AI Implementation Self-paced • 2026-07-10 Not Started | 0% | Low |
Training Planner
Upcoming training sessions
Technical AI Implementation
2026-07-10 • Self-paced • 12 attendees
Scheduled
AI Ethics & Governance
2026-07-25 • Virtual • 25 attendees
Scheduled
Advanced Prompt Engineering
2026-08-05 • In-person • 8 attendees
Scheduled